1. Introduction
Coco AI (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based AI agent and related services for Digital Loan Onboardings.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, phone number, email address, date of birth, PAN number, Aadhaar number, and other government-issued ID details.
- Financial Information: Income details, employment information, bank account details, and credit history as required for loan processing.
- Documents: Photographs of identity documents, income proofs, bank statements, and other documents you share for verification.
- Conversation Data: Messages, voice messages, and interactions you have with Coco through WhatsApp.
- Device Information: Device type, operating system, and WhatsApp account details.
3. How We Use Your Information
Your information is used for the following purposes:
- Processing and evaluating loan applications
- Verifying your identity through KYC procedures
- Communicating with you about your application status
- Improving our AI agent's accuracy and conversational capabilities
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
4. Data Sharing and Disclosure
We may share your information with:
- Partner Financial Institutions: Banks and NBFCs that process your loan application.
- Verification Services: Third-party agencies for identity and document verification.
- Regulatory Authorities: Government bodies and regulators as required by law.
- Service Providers: Technology partners who help us operate our services, bound by strict confidentiality agreements.
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We implement bank-grade encryption and security measures to protect your data. All communications are encrypted end-to-end. Documents are processed in secure, isolated environments and are not retained longer than necessary for the purpose they were collected.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Loan application data is typically retained for the duration required by financial regulations.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for data processing
- File a complaint with the relevant data protection authority
8. Cookies and Tracking
Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes. Analytics cookies, if used, collect anonymized data to help us improve our services.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at WhatsApp or visit our Contact page.