1. Acceptance of Terms
By accessing or using Coco AI's services (“Services”), including our WhatsApp-based AI agent for Digital Loan Onboardings, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Services.
2. Description of Services
Coco AI provides an AI-powered conversational agent that facilitates Digital Loan Onboardings through WhatsApp. Our Services include but are not limited to loan application processing, identity verification (KYC), document collection and verification, and communication between borrowers and financial institutions.
3. Eligibility
To use our Services, you must:
- Be at least 18 years of age
- Be a resident of India with valid identification documents
- Have a valid WhatsApp account
- Have the legal capacity to enter into binding agreements
- Not be barred from receiving financial services under applicable laws
4. User Responsibilities
When using our Services, you agree to:
- Provide accurate, complete, and current information
- Not impersonate any person or entity
- Not submit fraudulent documents or false information
- Not use the Services for any unlawful purpose
- Keep your WhatsApp account secure and not share access with others
- Promptly notify us of any unauthorized use of your account
5. Loan Application Process
Please understand that:
- Coco AI facilitates the loan application process but does not directly lend money
- Loan approval decisions are made by partner financial institutions
- Submitting an application does not guarantee loan approval
- Interest rates, terms, and conditions are determined by the lending institution
- You are responsible for reading and accepting the loan agreement before disbursement
6. Intellectual Property
All content, features, and functionality of our Services — including but not limited to text, graphics, logos, icons, software, and the underlying AI technology — are the exclusive property of Coco AI and are protected by copyright, trademark, and other intellectual property laws.
7. Limitation of Liability
To the maximum extent permitted by law, Coco AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. This includes but is not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
8. Service Availability
While we strive to maintain 24/7 availability, we do not guarantee uninterrupted access to our Services. We may temporarily suspend Services for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
9. Termination
We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall continue to apply.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts in India.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.
12. Contact
For any questions regarding these Terms and Conditions, please contact us via WhatsApp or visit our Contact page.